The Front of House Manager plays a pivotal role in overseeing and nurturing the growth of all operational departments, positioning the restaurant for success.

 

Our Vision: To provide meaningful experiences for Guests and Team Members every day while consistently serving our community through hospitality and care.

 

Our Values: Integrity, Growth, Teamwork, Joy

Team Members at Chick-fil-A South Edmonton Common are focused on providing excellent customer service to our Guests. We believe that a guest should consistently feel welcomed and cared for, while being served in a safe and clean environment.

 

 

Under the supervision of the Owner/Operator, the duties and responsibilities of the Front of House Manager include, but are not limited to, the following:

 

·        Leads and oversees the overall growth and efficiency of all Front of House operations to meet the strategic business objectives and vision; Excellent interpersonal skills including with both guests and team members.

·        Cultivates a culture of growth-minded team members and leaders;

·        Fosters a culture of growth, product knowledge, stewardship, excitement and generosity among team members and leaders;

·        Collaborates with the leadership team to drive sales, brand growth, ensure compliance with all health and safety standards and to enhance and develop new community initiatives;

·        Acts as an accountability coach for all area coordinators and oversees their development and departmental goals;

·        Develops leaders who are motivated, high-performing and embody the vision of the business;

·        Oversees all assistant managers and shift leaders area of ownership and their completion of goals;

·        Creates and implements innovative systems for operational excellence in the restaurant;

·        Ensures the adherence of top-tier food safety; Shows great attention to detail in all restaurant operations, documentation etc.

·        Handles the disciplinary process according to company policy, prioritizes constructive in-person conversations to help encourage growth, escalates disciplinary matters as necessary.

·        High School Diploma or equivalent;

·        Valid Food Handler Certification or a willingness to obtain certification is required;

·        Advanced proficiency in MS Office Suite, project management and/or CRM software

·        Demonstrated leadership, team building and supervisory skills;

·        Exceptional written and verbal communication skills;

·        Strong project management skills, with the ability to handle multiple competing priorities and tasks to work effectively under pressure;

·        Attention to detail with high levels of accuracy.

·        Work normal business hours but may be required to do some work in the evenings or outside normal working hours;

·        Able to work on a computer for long periods of time;

·        Required to work in a busy, open restaurant area and office which may result in constant interruptions;

·        Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and

·        Required to meet a number of deadlines which may cause stress.

           

 

Here are some of the great benefits of working at Chick-fil-A: