Chick-fil-A Shift Leader (Full-Time)

Edmonton, Alberta, Canada .
full-time . September 27, 2024

Description

Chick-fil-A South Edmonton Common is seeking highly motivated individuals to join our team as Shift Leaders. The Shift Leader role at Chick-fil-A South Edmonton Common is more than just a job, it’s an opportunity to learn and grow! If you are a confident individual with exceptional leadership abilities and a genuine passion for the food service industry, this is an outstanding chance to advance your career. As a Shift Leader, your main responsibilities will involve overseeing and coordinating the delivery of exceptional food and ensuring the seamless operation of our restaurant. We are looking for driven, team-oriented, friendly and honest people to serve our Edmonton community. Team Members must be available a variety of weekdays and on both Friday and Saturday to fulfill our business needs. Come partner with us as we serve our community at Chick-fil-A’s first freestanding restaurant in Edmonton!

Our Vision: To provide meaningful experiences for Guests and Team Members every day while consistently serving our community through hospitality and care.

Our Values: Integrity, Growth, Teamwork, Joy

Shift Leaders at Chick-fil-A South Edmonton Common are focused on providing excellent customer service to our Guests. We believe that a guest should consistently feel welcomed and cared for, while being served in a safe and clean environment.

Responsibilities

As a Shift Leader, you will be responsible for all, but not limited to, the following:

Managing and overseeing the daily operations of the restaurant during assigned shifts, including preparing shift set-ups and executing breaks
Demonstrating exceptional customer service by leading and motivating the team to exceed Guest expectations
Training and developing Team Members in accordance with company guidelines to ensure high-quality service and product knowledge
Maintaining a clean and organized work environment, adhering to health and safety regulations
Ensuring the completion of daily opening, closing, cleaning and stocking checklists
Fulfilling the opening and closing operations of the restaurant
Front of House Shift Leaders will count drawers and ensure cash management procedures are being followed
Back of House Shift Leaders will ensure daily food and quality assessments are completed
Identifying operational bottlenecks and identifying ways to solve issues
Performing regular inventory checks and assisting with ordering supplies as needed
Upholding the restaurant's vision, mission, culture and core values
Upholding every aspect of our Winning Hearts Everyday strategy
Upholding all Pathway training standards within the restaurant and providing on-the-spot coaching when required
Possessing strong personal characteristics such as humility, and a willingness to collaborate and learn
Performing physical activities such as lifting, balancing, walking, and handling materials and boxes
Holding yourself accountable for fulfilling your role with integrity
Arriving on time in a full uniform, ready to work
Retaining, following and ensuring all restaurant policies, procedures and requirements in accordance with the Team Member Handbook and Pathway
Performing any additional job duties assigned to support business demands and needs
Attend leadership meetings
Respond to guest inquiries

Requirements

Previous experience in a supervisory role in the restaurant industry preferred
Must be legally allowed to work past 9 PM in Alberta
Must be legally permitted to work in Canada
Must be able to bend and lift up to 50lbs and perform physical activities such as lifting, balancing, bending, walking, handling materials, boxes, equipment, pots and pans, and navigating shelving both high and low
Must be able to work outside and stand for prolonged periods of time
Must be able to work in a fast-paced environment where multitasking is essential
Must have excellent customer service and communication skills
Must have strong attention to detail and ability to take direction and learn
Must be able to meet minimum availability requirements
Must be able to work within the hours of 9:00am to 11:30pm
Must be able to meet minimum availability requirements – availability 5 days/week, 35 hours/week, including opening/closing 2x Monday-Thursday, opening/closing 2x Friday-Saturday, and providing flexibility with availability to help meet business needs
Must have a reliable means of transportation and be able to arrive on time for work with consistency
Food safety certification is required within 30 days of employment.

Work in a Chick-fil-A Restaurant

Here are some of the great benefits of working at Chick-fil-A:

No Prior Experience Necessary: We are looking for those who have a heart to serve others.
Flexible Hours: We will work with you to arrange your work schedule to honour other commitments like family, school, and sports.
Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day of rest with family and friends.
Work Directly with a Chick-fil-A Operator: The Operator is an independent businessperson, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
Development Opportunities: Along with a competitive paycheque, you will work in a nurturing environment where you will learn valuable business and people skills.
It's a Great Place to Work: At Chick-fil-A, we consider Team Members to be more than just employees. You will be a highly valued part of your Chick-fil-A restaurant. Our high retention rate is proof that Team Members really enjoy working at Chick-fil-A.
Wage Increases: Potential for wage increase through specialization, tenure, and certification. Hourly wage increase after completing a 90-day evaluation period.

Additional Benefits at Chick-fil-A South Edmonton Common

Employee Meal Discounts
Personal and Professional Leadership Development
Opportunity for Growth
On-the-Job Training
Scholarship Opportunities up to $25,000 per year